Shipping, Delivery, Duties & Cancellation

SHIPPING

Standard domestic shipping (within Australia) is estimated 2-4 business days. Express domestic shipping is estimated 1-2 business days. 

International Shipping is estimated 2-20 business days depending on what shipping option you select at checkout (estimated timeframes are provided). 

All Orders placed before 11am AEST will be despatched same day.

**Please Note: Public holidays are not counted as business days.

 

DUTIES & TAXES 

As we are based in Australia and you are buying from an Australian company, we therefore charge you for your Order in Australian dollars, and any purchases from a person outside of Australia may be subject to currency conversion, taxes (VAT etc), duty or other shipping, customs, import or other charges upon arrival. These amounts must be paid by you directly and we are not responsible, nor will we reimburse any of these costs to you.

 

DELIVERY RESPONSIBILITY

Once the goods have been accepted for delivery by the postal courier, we cannot be responsible for the delivery of your parcel. We trust that our couriers will deliver your parcel efficiently however please note there is nothing we can do once a parcel has been picked up. On the rare occasion of a missing parcel, refunds will not be provided and we cannot be held responsible. If there is an issue with your delivery please contact the courier service directly. Amelie Teje cannot take responsibility for the following issues; incorrect entry of address details, shipment delays, missing, lost or stolen packages sent by the courier. 

 

IF YOUR PARCEL GETS RETURNED BACK TO US DUE TO:

  • It being unclaimed
  • Refusing to pay the duties/taxes
  • Or any other reason that IS IN YOUR CONTROL

We will not be responsible for refunding your order. We are happy to ship your order back to you once you pay a new shipping invoice to re-ship your order. The reason for this is that we are charged a fee every time a parcel is returned back to us. We understand that sometimes this is out of your control, and if this is the case we are happy to re-ship your order for free or refund you. Thank you very much for your understanding. xx

  

CANCELLATION POLICY

No cancellations or changes can be offered once an order has been placed. This includes pre-order items as well. Please choose carefully as we cannot be held responsible if you change your mind.